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Banking has changed. These days you can access your bank account through a computer or a smartphone app and do self-service banking transactions like transfer money between accounts, check your credit score, pay bills and even start a loan application.
There’s only one area of banking that hasn’t changed—the ATMS. They’re still doing the same single function as they’ve always have, dispense $20 bills.
That’s why First Alliance is proud to introduce our state-of-the-art Advisor Supported Kiosks. These devices have also been called Interactive Teller Machines (ITMs) or Video Teller Machines. Regardless of what you call them, though, they are cutting edge automated bank tellers that will make your banking experience to more convenient without losing the personal touch only a human can provide.
Despite their high-tech look, the Advisor Supported Kiosks are actually very easy to use.
To start using a Kiosk, simply insert your debit card and enter your PIN, just like you would with an ATM. From there, you can select the transaction you need to complete from the main menu screen that appears. If you need to complete a simple transaction, the Kiosk will display simple step-by-step instructions to walk you through it.
If you want to complete a slightly more complex transaction, however, the Kiosk will automatically call up a Kiosk Advisor via secure video call, who will assist you in completing your transaction. In addition, if you ever feel you need a human to help you with a self-service transaction, just press the ASSIST button at any time and a Kiosk Advisor will be called up through a secure video banking call to support you, right there on the Kiosk. It’s that easy!
If you were to look at an Advisor Supported Kiosk, you’d probably think it’s nothing more impressive than an ATM with a touchscreen. While you’re not wrong, you’ll quickly discover that our kiosks can help you do more self-service banking than an ATM ever could. To get started, simply insert your First Alliance debit card.
Self-Service Transactions that can be completed 24/7 on a Kiosk:
The Kiosk will walk you through each transaction. You can complete multiple transaction within a single session!
Advisor Supported Transactions that can be completed Monday through Friday 7:30 am to 6:00 PM and Saturdays 8:00 AM to Noon:
If you are trying to complete a self-service transaction and feel you need a human to help you, just press the ASSIST button at any time and a Kiosk Advisor will be called to support you. No question is ever too big or too small.
Withdrawing and depositing money at an Advisor Supported Kiosks is fast and easy.
You can withdraw up to $500, in bills of your choice ($1, $5, $20, $100), as a self-service transaction. If you need more than $500, you’ll need a Kiosk Advisor’s help. Press the ASSIST button to get help with a larger withdrawal any time between 7:30 am to 6 pm Monday through Friday and Saturdays 8 am to Noon.
If you want to deposit money, on the other hand, you can add money and checks directly to your account by putting them in the appropriate slot in the Kiosk.
If you need to deposit coins, you will need to use the coin counter in the branch lobby during normal lobby hours. Once the coin counter gives you a receipt, a Member Experience Advisor will deposit the amount into your account for you.
Even the most advanced self-service credit union technology can’t do everything a human being can do.
That’s why our Kiosks also provide you access to a live Advisor at the touch of a button. If you’re stuck on a transaction or need some help that only another human can provide, all you have to do is press the ASSIST button at any time during the transaction and a knowledgeable Kiosk Advisor will appear on the screen, ready to provide personalized assistance with any questions you might have.
Meet Your Kiosk Advisors
While you can complete a wide variety of banking self-service transactions 24/7, our Kiosk Advisors are human and need sleep, thus Advisor Supported Transactions are available Monday—Friday: 7:30 am to 6:00 pm and Saturdays: 8:00 am to Noon.
If you need help using the Kiosks themselves, you can get top notch credit union customer service from our Member Experience Advisors during our normal lobby hours at each location.
Member Experience Advisors can also:
Once you realize how convenient using an Advisor Supported Kiosk is, instead of asking “Is there an ATM near me?” you’ll want to search for a Kiosk at a self-service bank or credit union instead, like First Alliance Credit Union!
Currently, the Advisor Supported Kiosks are located at the following First Alliance Credit Union locations. You’ll be able to use a Kiosk whether you want to go into the lobby or use the Kiosks at the drive through banking lane.
2483 Commerce Drive, NW Rochester MN 55901
300 North Main Street Stewartville, MN 55976
At First Alliance, your financial security is our top priority, which is why our Advisor Supported Kiosks have been engineered to protect your personal information and eliminate many of the tactics criminals use to commit ATM fraud.
Plus, you’ll no longer have to verbalize your account number out loud for everyone else in the lobby to hear. Inserting your debit card into the Kiosk connects you to your account. If you require an Advisor Supported transaction, you’ll be able to key in most information on the private keypad on the Kiosk.
When people hear about how much the Advisor Supported Kiosks can do, this is one of the first questions that comes up. Will the Kiosks replace employees in the self-help credit union online banking model?
First of all—don’t panic. First Alliance Credit Union is not letting go of any of our employees. In fact, we’ve actually been hiring people to fill the new position of Kiosk Advisor. As we mentioned before, even the best self-help credit union technology can’t do everything—or provide the top-notch bank customer service--a human can do!
As for the person-to-person interactions you’re looking for at a branch, they are not going away either. When you visit our Commerce Drive or Stewartville branches, our Member Experience Advisors will be on hand to help you navigate through important life events, like the best way to save for a wedding, how to plan for your retirement, the best way to save up for a house and get a mortgage or the best way to consolidate your debt.
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